Bringing New Meaning to the Term “On-Site Service”

About two weeks ago, a client of mine called and explained that her laptop had crashed and wouldn’t turn on. From her explanation, it sounded like her laptop was toast. The real problem was that she was in Florida and preparing to fly all over the country givingpresentations, and needed the information off that laptop for all of her presentations. And she didn’t have a current backup. So the real problem was that her laptop was down with vital information on it, and I was on the other side of the country!

She had a 3-hour layover at LAX before flying to Arizona for her next presentation, so I ended up driving out to LA and doing the trouble-shooting right there in the airport with her. I took her laptop apart, attempted data recovery on it, ran tests to see what condition it was in…the works. I ended up taking the laptop back with me and was able to save everything, including her Quickbooks, pictures, music, presentation files, and all the other important stuff for her business. Can you imagine how catastrophic it could have been if she had lost all of her information?

To make a long story short, I loaned her a laptop she could use until I recovered hers, and when she got back to Riverside before flying somewhere else, I went and bought a new laptop with her and set that up with all of her information, making it as close to the old one just a day before she had to leave for a 3-month presentation tour.

There are a few morals to this story:

One - Have a computer tech who is willing to meet you anywhere!